As LLM vendors like ChatGPT and Grok roll out memory, its useful to consider how memory becomes a moat and encourages users to stop flip flopping from one model provider to another.

As the AI vendors race to improve their models, the experience of users is highly dependent on accessing the wider context in different systems.

In this article I summarise the Google Workspace integrations in ChatGPT, Grok, Gemini and Claude.

AI-powered chatbots elevate your customer’s experience from the early stages of identifying a problem to solve, through to being a happy repeat customer.

In this article you’ll think through the stages of the buying journey and how you can bring your best people’s knowledge and experience to life.

Kowalah Docs are launched and help CIOs and IT leaders to quickly get set up with Kowalah and understand the templates and frameworks that are supported.

New research from Harvard Business School shows that individuals and teams with AI dramatically outperform individuals and teams without.

Get the highlights and link to the full report here.

I had three lovely and valid conversations with developers this week who said they’d never trust AI to write their code.

It had me thinking about how I’d approach it in their situation, and here are my thoughts.

Here’s a 20 page guide to help you get started with using AI for work.

It includes some product suggestions, ways to think about the work that you do, and some of my learnings from writing effective prompts.

Here is the exact process I followed to go from idea to production app in under three hours.

I show you my exact playbook and link to my AI Development Guide so you can follow along.

Ability to use AI to accelerate and improve their human work should be a default hiring criteria moving forward.

Here’s a simple task you can add to your in person interviews to uncover the candidates who think AI-first.

Claude 3.7 Sonnet dropped and for developers this is one of the biggest leaps forward for their ‘preferred’ coding partner.

Also arriving - Github integration to bring your code into Claude, and Claude Code to bring Claude to your code.

There has never been a better time to start building your own tools and applications - even if you have no development experience.

In this free guide I walk you through the process of getting started and bringing your first proof of concept to life.

As you think through the opportunities for AI to improve the productivity and effectiveness of your teams, don’t fall into the trap of trying to embed AI in every solution.

In many scenarios AI can be the path, but not the destination as you build new tools and applications for your teams.

I’m launching a new series of 101 videos that give you a beginner’s guide to using ChatGPT, Claude and NotebookLM.

Ideal for a light business user that wants to learn more about how to use the tools and ensure you have the correct licence and security in place.

Grab this facilitator guide which will help you to run your own prompt hackathons in your company.

Give your people the inspiration and a safe space to learn and test their ideas, before watching AI tools like Claude and ChatGPT become dependable co-workers for your people.

ChatGPT Tasks just launched - and they allow you to schedule prompts to run in the future.

In this article I show you a couple of examples with a live video demo.

AI Inspiration Briefings are 60 minute live sessions designed to inspire and embed AI thinking in your business teams.

Using publicly available tools we’ll walk through live examples to push the boundaries of how your people use tools like ChatGPT and Claude in their daily work.

AI frameworks abstract you away from the underlying LLMs which can seem like a faster way to start building more complex AI workflows and agentic systems.

In this article I highlight what OpenAI and Anthropic recommend when it comes to considering your approach.

As more of my work focuses on helping companies adopt AI across their organisation, today I’m renaming RevOpsCharlie to charliecowan.ai.

In this article I explain the reasons and introduce the AI Adoption Accelerator, a 12 week program to help you win with AI in 2025.

Kowalah helps buying groups to run a great buying process, to pick the right technology vendor and to reduce the fear of messing up.

In this post I walk you through the problems Kowalah solves for buying groups and give a quick demo of the product.

The 6Sense Buyer Experience Report surveyed over 2500 buyers and will make you rethink how you approach your go to market strategy.

In this post I pull out some of the key stats and suggest ways to revisit your top of funnel activities.