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Strategy Charlie Cowan Strategy Charlie Cowan

How to run great customer interviews

Once at scale, too few companies spend time really listening to their customers and understanding their world, their pain and how they make decisions on where to spend their hard won money.

In this article I'll walk you through the Switch Interview process and provide you with an easy template to make your own.

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Sales Charlie Cowan Sales Charlie Cowan

How to be a salesperson in an AI future

As AI picks up increasing parts of the sales person’s role - what does it take to be a human sales person?

In this article I look at the importance of business acumen, spatial awareness and project management in delivering value to your customers in their buying process.

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Sales Charlie Cowan Sales Charlie Cowan

Give your SDRs a grand slam offer to give to buyers

What is the value that your SDRs are taking out to their prospects in their outreach? A webinar or product datasheet is not a valuable offer.

In this article we’ll look at what makes a valuable offer and how to arm your SDRs with something that buyers would feel stupid to say no to.

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